Refund policy
Buying headwear online can be tricky—sometimes you just need to try a cap on to know if it fits your personal style. At J K Miami, we totally get it. If you aren't completely obsessed with your new hat, we want to make sending it back as stress-free as possible.
The 30-Day Rule
If you change your mind, you have 30 days from the day your package is delivered to send it back to us.
To keep things fair, we just ask that the item is exactly how we sent it to you: completely unworn, unwashed, and in its original condition with all tags and packaging intact.
How to Make a Return
Don't worry about complicated forms. Just follow these quick steps:
- Shoot us an email at contact@jkmiami.com with your order number and let us know why you're returning it.
- We’ll reply back with a Return Merchandise Number (RMA) and give you the green light.
- Box it up and mail it back to our shop at J K Miami, 2700 NW 5th Ave #13 Miami, FL 33127, United States.
When Do I Get My Money Back?
As soon as your package lands back in Miami and we give it a quick quality check, we’ll email you to let you know your refund is on the way.
The funds will automatically go back to whatever card or payment method you originally used. Give your bank or credit card company about 5 to 10 business days to process the transaction on their end. (Please note: original shipping costs are non-refundable, and you'll be responsible for covering the return shipping cost).
Did We Mess Up? (Damaged or Wrong Items)
We pack our caps with a lot of love, but accidents happen! If your hat arrives damaged, has a defect, or if we accidentally sent you the wrong style, please let us know within 48 hours of delivery.
Just email us at contact@jkmiami.com with a couple of quick photos of the issue and the packaging. We’ll make it right immediately—whether that means sending you a free replacement or a full refund—and we will cover all the shipping costs to fix it.
Changed Your Mind Right Away?
We hustle to get your gear shipped out fast. Because of that, we can only cancel or change an order before it has been processed. If you need to cancel, reach out immediately! If it’s already on the truck, you’ll just need to wait for it to arrive and follow the normal return steps above.
Refund Taking Too Long?
If it’s been over 10 days and your refund is still MIA, take a quick peek at your bank account one more time, and then give your credit card company a call. Sometimes they just need a little extra time to post the funds. If they aren't any help, email us and we’ll dig into it for you.
Questions? We're here for you. Drop us a line at contact@jkmiami.com or call us at +1 (305) 576-1578. Always happy to help!